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Terms and Conditions

Terms and Conditions for Purchase of Airborne Fit Ltd Apparel

Definitions:

WE, US, OUR, AF: Airborne Fit

YOU, YOUR: The legal entity who are purchasing/in the process of purchasing goods from AF.

Consumer: an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.

Once your order has been ‘Checked & agreed’ Electronically by YOU, it is deemed to be ‘CONFIRMED’. Once an order is CONFIRMED, the contract between us will have been formed and these terms will be become binding on YOU. YOU are obliged to accept delivery, pay the agreed price and adhere to the payment terms of the order. We are unable to make changes to a CONFIRMED order.

If YOU are a Consumer you have a legal right to change your mind and cancel the contract by notifying us in writing within 14 days of the date on which you receive the goods and request a refund. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. All items must be returned “as sold”; in a resalable condition, in their original packaging, swing tags and tickets attached and unused. We may reduce your refund to reflect any reduction in the value of the goods. Please however note that where YOU have ordered bespoke garments, “made to order”, personalised or customised goods then you will not be able to cancel any order once it has been CONFIRMED by us.

All designs and logos represented on AF job sheets are for guidance only and are not to scale unless measurements have been added. Where YOU require the goods to comply with a particular specification YOU shall supply US with such specification at the time of placing the order and YOU should ensure that all measurements, logos and/or graphics are correct and accurate. WE shall in no way be responsible for any such errors or inaccuracies.

All risk in relation to the goods passes to YOU upon delivery but the title to the goods remains vested in AF until ALL sums owed by YOU have been paid in full.

All orders will require 100% payment with the order confirmation and this forms part of the Confirmation process.

Whilst the products supplied bear the AF brand logo YOU cannot purport to represent or make any commitment on behalf of Airborne Fit Ltd .

The target delivery date is an estimated delivery date at the point of sale and we shall endeavour to meet this. The, lack of raw materials, late or disadvantageous delivery of goods, conditions that constitute “Force Majeure” meaning an excusable delay, unforeseen circumstances proved to be beyond the reasonable control and without the fault or negligence of the Purchaser or AF including but not limited to acts of God, natural disasters, fire, flood, explosions, earthquakes, accident, civil unrest, any act of the Government of the Purchaser or the Supplier, war, insurrection, embargo, actions of the other party, riots, or strikes affecting the Purchaser, the Supplier or the Customer. The parties non-compliance with any rule, regulation or government agency shall not constitute Excusable Delay, or the failure of the Purchaser to furnish necessary information or instructions for any reason whatsoever, release US from the agreed delivery dates, and if necessary, from the contracted responsibility for delivery.

Any goods requested to be shipped using British Forces Post Office (‘BFPO’) are done so at the risk of the customer. We shall in no way be liable to YOU for any claims, losses, damages or delay arising out of the use of BFPO services. Once the package/shipment has been scanned as received by the carrier it becomes the responsibility of that shipping provider and the BFPO directly to deliver it to the destination address and obtain a signature from the receiver.

AF shall, under no circumstances whatever be liable to YOU whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with YOUR order.

AF shall be not liable for any failure or delay in performing OUR obligations under these terms to the extent that such failure or delay is caused by an event beyond OUR reasonable control.

AF reserve the right to split the supply of the ordered goods into more than one delivery.

If AF have failed to comply with YOUR confirmed order instructions or the product is faulty we will happily exchange the product within a reasonable time scale.

Notification of an issue/fault/shortfall with an order must be made in writing to AF within 7 days of delivery. The goods must be returned in unused condition in their original packaging and the cost of any loss, damage or reduction in value of the goods will be borne by the customer.

The Consumer Rights Act 2015 provides that goods must be as described, fit for purpose and of satisfactory quality. If YOU are a Consumer you may be entitled to obtain a refund for any faulty goods that AF supply within 30 days of purchase. After 30 days YOU may still in limited circumstances be entitled to a refund although only where AF cannot repair or replace such goods. If YOU wish to exercise your legal rights to reject products as a Consumer YOU must send the goods back to us before we can process and repair, replacement or refund.

AF will use the personal information YOU provide to us to supply the goods to YOU, to process your payment for the goods, and to give YOU information about similar products that AF provide, but you may stop receiving this at any time by contacting AF.

If YOU are a Consumer based within the EU you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with AF. Details of this service can be found at www.ec.europa.eu/odr

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

These terms and all contracts between the parties shall be governed by English Law and YOU agree to submit to the exclusive jurisdiction of the courts of England and Wales.

If at any time you are dissatisfied with your Airborne Fit experience please contact us on +44 (0)1473 527 414 or email us at enquiries@airbornefit.com. In accordance with Consumer ODR Regulation, European based customers who are not satisfied with our complaint procedure about a product or service bought online at Airborne Fit can submit an online form via the Online Dispute Resolution website.

Warranty Guarantee Terms & Conditions

All Garments are supplied with a 6 month Airborne Fit Guarantee

This means that you can trust an Airborne Fit product to perform whenever you need it to. On the rare occasion that one of our garments has a problem, we want to know about it.

What is Airborne Fit’s Limited Warranty policy?

As standard Airborne Fit’s Garments have a 6 month limited product warranty against any manufacturing defects in the materials and the workmanship when in production.

If a product fails whilst under this warranty due to a manufacturing defect we will repair the product, without charge, or will replace your garment, at our discretion. We will only cover garments that are unaltered and unmodified under our policy.

Airborne Fit’s warranty does not cover any damage caused by normal wear and tear, improper care, negligence and the natural breakdown of colours and materials over an extended time and the use of the product. If garments have been damaged and are not covered under this warranty they may be repaired for a cost and shipping will also be charged accordingly.

Airborne Fit are not liable for any garment lost on return to the company. In order for us to provide repairs and carry out an evaluation all garments must be sent in a clean manner, if deemed in an unsuitable state these garments may be returned or charges for cleaning may be applied.

The practical duration of the product is determined by the amount and type of use of the garment and includes the care of the garment.

What is covered under the warranty?

Because we trust our garments we cover any manufacturing defects and any workmanship mistakes that may have occurred, we cover the garments regardless of the age of the product but we don’t cover any normal wear and tear.

Here at Airborne Fit we define wear and tear as damage that is natural and occurs inevitably as a result of everyday use of that garment. Examples of this may include colour fading, piling and tears at seams and pockets from incorrect usage. Wear and tear also covers the general breakdown of the materials over the years.

Repair Guidelines

How do I send my garment in for repair?

If you are having problems with your product due to a fault to ensure your repairs are carried out efficiently before sending your product please contact us to provide you with a returns number. This can be done by contacting us on 01473 527414 or email enquiries@airbornefit.com. Alternatively you can contact your sales executive and they will be able to guide you through the relevant steps.

Once you have been provided with a returns number please send your product in along with our Warranty Return Form to us at the following address for inspection by our dedicated team:

Returns should be to Airborne Fit at Brightwell Barns, IP10 0BJ.

Will my Garment be repaired or replaced once returned to Airborne Fit?

Once your garment is received, we will assess the problem. If your product is still under warranty and has become damaged due to a manufacturing fault in the materials or by the workmanship the first option will be to repair the item free of charge. However, if your garment is unrepairable or the cost of the repair exceeds a new one we will in this case replace it. The quantity of garments will also have an influence on this and again dependant on the circumstances this will be free of charge.

How long will the repair or replacement process take?

We try and minimise the turnaround of faulty garments as we know that they may be needed urgently. If the garment simply needs to be repaired the turnaround is typically two weeks. However if the garment needed to be replaced, we typically estimate between 4-6weeks. In some cases we can get it back to you sooner. In some cases, it may take longer. Please be aware during peak season our turnaround time can be longer than six weeks.

In a situation where Airborne Fit has failed to comply with the approved customer order instructions through either errors, omissions or the product is faulty, we will more than happily exchange the product within 7 days of delivery.

Notification of an issue/fault with a bespoke order must be made by phone/email/letter to Airborne Fit within 7 days of delivery. The product must be retained in an unused condition and the cost of any loss or damage of the product will be charged to the customer.

The standard warranty for garments manufactured by Airborne Fit is six months.

We do not accept and cannot process any returns without a returns number and accompanying documentation which will be provided after notification.  Any items returned incorrectly will be subject to a reshipping and handling charge. To request a returns number please contact 01473 527414 or email enquiries@airbornefit.com. Airborne Fit does not bear the direct costs of returning goods as stated on our ordering notification. For your protection we recommend that you use a recorded delivery or courier service with adequate insurance cover as Airborne Fit cannot be held responsible for goods not received.

Online Store Terms

Delivery orders placed on the Airborne Fit Online Store will be handled as soon as possible and have the targeted time-frame of delivery within 3 to 4 days in the United Kingdom and 28 days internationally after checkout confirmation.

The price of the products on our online store include VAT at the current rate but exclude delivery costs which will be added to the total amount due at the checkout stage. In the case of an obvious pricing error, Airborne Fit has the right to alter the price and is under no legal obligation to provide the product to you at the incorrect price, even after the Contract between us has been formed. This is if the pricing error we have is obvious and unmistakable and could have reasonably been acknowledged and recognised by you as an error.

If you have made a mistake in your order and you cannot correct it in the shopping cart, contact us and we will correct the mistake for you. You will receive an email confirming that we have received and are processing your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

The Airborne Fit clearance section has a limited stock availability, during busy periods items unfortunately may have sold out before order fulfilment. On these rare occasions we will contact you within 3 working days with alternative options or process a full refund within 14 days.

Privacy policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulation).

We collect information about you for two reasons: firstly, to process your order and second, to provide you with the best possible service.

We may disclose your information to other members of our group of companies, and to our or their partners, associates, agents or subcontractors and to possible successors to our business. Some of these parties may reside outside the European Economic Area (which currently comprises the Member states of the European Union plus Norway, Iceland and Liechtenstein). If we do this, your information will be treated to the same standards adopted in the UK.

We will not email you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us in the future.

In order to buy online we will ask for certain personal information. The type of information we will collect about you includes:

Name
Address
Telephone Number
Email address

We will never collect sensitive information about you without your explicit consent. Payment is processed by PayPal, we do not have access to your payment details beyond what we need to fulfil your order, nor do we store any payment information ourselves, you should consult PayPal’s privacy policy for further information.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us or by managing your details through the ‘my account’ section. If you find any inaccuracies we will delete or correct it promptly.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. Using cookies allows us at Airborne Fit to better understand general user behaviour, by telling us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches that are used. You can usually modify your browser to prevent access to Cookies from happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, please email us at enquiries@airbornefit.com.     

Terms & Conditions for Special Offers

Discounts apply to selected garments only. Where offers refer to stock items, these items are those designed and manufactured by Airborne Fit, unless otherwise expressly stated.

Airborne Fit reserves the right to increase, decrease or remove completely any offers at any time, without giving notice.

All offers are subject to availability.

Garments purchased are subject to standard terms and conditions of sale and unless otherwise expressly stated are not available in conjunction with any other offers or discounts.

All prices quoted in offers are in pounds sterling and exclude VAT. Items quoted in the Online Shop are inclusive of special offers at the current rate charged in the UK, where appropriate.

We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice.

Prices and promotions may vary or change due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.

Products will be available in limited quantities, sizes and colours. When stock of a special offer runs out we will no longer be able to supply that item at the special offer price. Nor will we be able to offer exchanges for special offers returned after stock has run out.

Standard Terms & Conditions for Competitions & Prize Draws

These Terms and Conditions, together with any rules specific to a competition, apply to all competitions promoted by Airborne Fit, unless otherwise expressly stated. By entering a competition, entrants agree to be bound by these rules.

The competition is organised by Airborne Fit, Airborne Brightwell Barns, IP10 0BJ.

In the event of any dispute regarding the rules, conduct, results and all other matters relating to a competition, the decision of Airborne Fit shall be final and no correspondence or discussion shall be entered into.

To qualify to enter the competition you must be resident in the United Kingdom aged 18 years or over. Entrants under 18 years should seek parental permission prior to entering. The address you provide with your competition entry will be used to send any prizes, so please make sure this is correct.

Employees of Airborne Fit, its members, partners or any company involved in the competition, or members of their families or households, are not eligible to enter the competition.

Airborne Fit reserves the right to disqualify any entrant if it has reasonable grounds to believe the entrant has breached any of the rules.

There is no purchase requirement to enter a competition, and there is no charge to register for use of the website.

Proof of entry, is not proof of receipt.

Entrants should note that unless stated otherwise, Airborne Fit does not accept responsibility for the return of any entries, including those consisting of artistic or other material.

Prize winners will be chosen at random unless specified otherwise, from all qualifying entries within seven days of the competition closing date. Tie-breakers will be judged by Airborne Fit, and if required by law, by an independent adjudicator. If Airborne Fit is unable to make contact with any prize winners, via email or telephone communication, within a period of one calendar month from the point of first contact, it reserves the right to redraw the winner.

Competition winner(s) names may be published on the website and used for promotional purposes. For details of winners you can write to Competition Prize Winners, Airborne Fit, Airborne Brightwell Barns, IP10 0BJ – naming the specific competition. Include a self-addressed stamped envelope for a list of winners.

Prizes are non-transferable and there is no cash alternative. Airborne Fit reserves the right to substitute prizes of equal or greater value at any time.

All prizes are awarded at Airborne Fit ’s discretion.

Airborne Fit does not, unless we agree this with you, claim any rights of ownership in your entry. As such, you retain ownership of your entry, although Airborne Fit will be able to make use of, use or reproduce entries as we choose fit, without compensation.

Winners may be requested to take part in promotional activity, and Airborne Fit reserves the right to use the names and addresses of winners/photographs of them in any publicity.

Any personal data relating to entrants will be used solely in accordance with current UK data protection legislation, and will not be disclosed to a third party.

The competition and rules will be governed by English law, and any disputes will be subject to the exclusive jurisdiction of the courts of England.

You can contact us in relation to any competition by writing to Competition Rules, Airborne Fit, Airborne Brightwell Barns, IP10 0BJ.

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